What Our Customers Are Saying
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PM Patterson, Richmond, MA
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I can't say enough great things about Don Estep and the entire Southaven RV team. Recently purchased a 2023 Jayco Precept from them. Don was great to work with throughout the entire process. He and Larry went out of their way to get me the deal I wanted on the unit. The entire team at Southaven RV are extremely professional and very knowledgeable. Just all in all a fantastic experience.
Tim Thomas, Coldwater, MISSISSIPP -
Love the 2021 camper we bought used. Love camping with it. Service was great. Dawn, I think that sold is the camper, was friendly and helpful. The only neg is that being used, it had a lot of equipment with it including locks with a key that was already rekeyed. We had to discover all this ourselves. I would suggest going over the camper and all equipment before the new owners leave to ensure they know all that they have.We will plan on returning for camper needs in the future.
-Anonymous -
Thank you Wesley for making this an easy experience.
Cody Wilemon, Como, MA -
Our first travel trailer (2023 Airstream Flying Cloud) and maybe the most enjoyable large purchase I have ever made. Morgan, in sales, is exceptionally knowledgeable, genuinely personable, and low pressure. Always returned calls and texts. He knows the Airstream in fine detail. The actual purchase/paper signing was very efficientalmost a non-event. After the purchase he and Eddie took us on a detailed walkthrough and patiently explained (and re-explained several times) all the things we needed to operate our RV including recommendations for some accessories. Jordan installed the hitch and showed us how to safely hook and unhook, how to use my truck brake controller, the camera system, etc.
anyone considering buying an travel trailer should consider Airstream and should consider contacting Morgan at this dealership.-Anonymous -
We recently purchased a Reflection fifth wheel from Southaven RV and were extremely impressed with the whole buying experience . Mickey was extremely knowledgeable about the product and answered all of our questions and shared a lot of additional information we found very useful . This is the third RV we've purchased from Mickey and knew we were dealing with a professional . Eddie did a very thorough job familiarizing us with all the functions of the RV and answered all of our questions. Valerie was very helpful in bringing the whole buying process to a successful closing . I would definitely recommend the staff at Southaven RV to anyone looking .
Kenneth Dodson -
I always get great customer service when working with Dillon in service. He is eager to help solve the issue or fix the problem.
I really appreciate his kindness and patience.Brenda Tanksley -
A special thanks to Carrie in sales and to Eddie in service for making our Rv purchase experience a wonderful experience at Southaven RV and Marine. Knowledge and sensitivity to buyers needs was our impression of the two of them. Real assets!!!
Butch Caston -
Carrie and team went above and beyond to take care of us and make sure the whole experience was outstanding. From the moment we stepped on the lot and met Carrie I knew this is where we would buy our RV. EVERYONE was super friendly and more than willing to help answer all of our questions. We NEVER felt rushed or pressured in ANY way. Thank you Carrie, Richard, Josh and Valerie! Special shout out to Josh for helping me get my hitch all setup and ready to roll! Customer service like this just doesn't exist in many places anymore! HIGHLY recommend anyone looking for an RV go see Carrie!
Tim and Melody Carpenter, Holly Springs, MS -
We had first class service with Carrie and the entire staff. Arrived a day early and they jumped through hoops to get us taken care of and out on the open road! We traded in our 2017 Entegra Cornerstone for a shiny new 2023! We hope and pray our new Cornerstone will be as wonderful! Thank you!
Gary Teixeira, Orcutt, CALIFORNIA -
Great experience, everyone was more than helpful and extremely knowledgeable.
Mark Huffstutler, MEMPHIS, TN -
1st time buyer of a toy hauler camper, Carrie made it easy! 2 hours and it was ours! 5 days later it was in our drive way (600 miles one way!)
Southaven had the Model and the price we were looking for! Well worth the distance! Extremely customer friendly! THANK YOU CARRIE R.david maria DeFilippo, round lake park, IL -
Randy Brown, need I say more? We have bought from Randy before. He has always treated us like family from the first time we met him. He is very knowledgeable, atient, doesn't pressure and always puts you first, truly a wonderful person. Go see Randy for your new RV. Finance department Earl made everything not only painless but enjoyable. Don't buy from the rest when tou can buy from the best! Thank you guys, we love our new RV!
David Satah Cain, Hernando, MS -
I cant say enough about our wonderful experience with Southaven RV and Marine. Derek Reyes greeted us and answered of all our questions and was very patient with us. Thank you Valerie Thomas for helping with financing and showing us different options until we decided on what option was best for our budget!! Eddie was very helpful in explaining everything thing about our RV at the walk through. He was patient and answered all our questions. I would recommend Southaven RV and Marine to anyone wanting to purchase a camper or boat and I will definitely do business with them in the future.
-Anonymous -
Had to take my Fifth wheel in for a minor repair, Dillon in the Service Dept was on top of the repair, we scheduled a time to bring it in and within 2 days the repair was complete. Great communication and service, top notch
Bob Zacher, Somerville, TN -
We purchased our new Solitude in late July 2021 (2022 39RK Model) from Sales Rep Randy Brown. This is our third unit and our experience in purchasing from Southaven was quite pleasant, after several discouraging experiences with other local area dealers. During this past year we brought the unit in for warrantied maintenance, both from the initial purchase and later to the service department for some significant issues. Those issues included minor replacements to broken parts (window shade, drawer slides, entry door off center and locks, oven, vacuum hose attachment separating, control panel switches and closet door tracks). While this list seem significant, across the board each issue was relatively minor with exception to the operation of the oven, which was eventually worked out. Understanding the difficulty following COVID, the ability of businesses to hire qualified labor and supply chain issues, Southaven RV did a great job keeping us informed. We delivered the unit on 3 separate occasions and during the last two periods, which were extended we received exceptional communications with the Customer Service Liaison, Tori Sparks, Dan Martin (Service) and James (Parts). We were kept informed of supply chain delays and status of overall repairs/replacements on our unit, discussions on working through the oven operations and much more. Additional parts were ordered and shipped to us, enabling us to self install with the help of Service and Parts representatives, avoiding another trip to return the unit. This was especially helpful considering the cost of diesel fuel and the distance we have to travel to the dealership. Because of this communication we were able to maintain our patience during this time. The service, customer support and communications of Southaven RV and Marine is definitely 5-Star. John and Glynna McKendree
JOHN GLYNNA MCKENDREE, OXFORD, MS -
If you just want to go look and feel like you are getting great wisdom with no pressure then find Derek Reyes. He is the salesman that has helped us twice now, as we just purchased our second RV. He went the extra mile in answering any questions for us and coordinating with service for us later. You cant ask for more than that. Tony, in their Service department was very helpful too. Its important to know you are going to get the help you need after the sale, and Southaven RV provided that!
Sandra Vaughn, Senatobia, MS -
Purchased our first travel trailer from Carrie. She we very attentive and helpful. The sales staff in the parts/supply store were extremely helpful and knowledgeable about what we needed to get started. Amber was wonderful during set-up, walk through, and explaining all the working components. After our first camping trip we took the TT back for a few little tweaks. Nate (service) and his fellow worker listened carefully, made a thorough list, answered any and all questions, and made all adjustments in less than 48 hours. Once the camper was ready, Nate called and explained everything that was done. Excellent experience from beginning to now. I believe we have many years of camping/traveling fun and helpful support from Southaven RV & Marine ahead of us. Thank you for your warm support throughout this process.
-Anonymous -
This is the 3rd purchase from Randy Brown. I got a Dutchstar then a London Aire and now the Silverwave pontoon. Great customer service and Randy was a pleasure to do business with.
Laurie Striha, Corydon, IN -
We traded our 2012 conquest camper for a 2020 momentum toy hauler. Our salesman Chris went above and beyond to answer all our questions. He also give us top dollar for our trade. Valerie & Earl in the finance department took care of all our financing needs even getting us a lower than expected interest rate. Amanda was very knowledgeable on all the operations of our new camper. We couldnt be more pleased with our purchase. We drove 5 hours to purchase this camper and it was well worth the trip. I highly recommend Southaven RV.
Art Barbara Whiting, Crossville, TENNESSEE -
My husband purchased our 1st camper a jayco white hawk rk.. we Love it !!!! I want to especially thank our sales lady who was there from start to finish and every step in between !! CARRIE RUFF you are amazing !!!! Thank you for calming our nerves when we worried if we could pull this camper!!! She was available thru txt even after hours answering our questions. I highly recommend them!!! They also took the time to go over every nook and cranny of that camper and even went Shopping with us to point us in the direction we needed for supplies... Thank you so much !!!!
Sheila Florez, union city, TN -
Chip Grady is a fantastic salesperson! He is patient and not pushy! He not only helped us find the right RV but he also answered our calls for for help in learning how to use the electronic jacks! Thanks, Chip!!
Tracey Mullins, Carrollton, MS -
We are in the market for a travel trailer and decided to stop in on our way to Ole Miss. I contacted Carrie to make sure the trailers we were interested in were on the lot. She was phenomenal. Through some emails we described what were in the market for and when we'd be coming through Southaven and she did the rest. It was easily the best experience we've had looking for RVs. We will most certainly be back to work with Carrie when we are ready to buy.
Todd Blomberg, Belleville, IL -
Derek is great, very knowledgeable! Picked up our until on a Saturday and they took their time with us going over everything couldn't have asked for a better experience.
-Anonymous -
I hope the Owner reads this! Please make sure it finds him! My husband and I want to share how Incredible Eddie Adams JR. our first impression of his knowledge and kindness was great our first trip into the Store. Him and his dad helped us get everything we needed to be ready! Then 4/17/21 was pick up day, it was a Saturday, they were busy, and I gathered they pulled Eddie from the store to help with walk around s and tours of peoples RVs. He was exhausted, he was so patient with us and our questions, shared his knowledge with us and did a great job! BUT he was told by the sales man to take care of the hitch ! This is a difficult task, he had to make 3 or more trips for tools. He doesnt get the pay of a technician or sales. But he worked hard, with our safety in mind! He smiled and laughed, at the end of a very busy day!! Eddie Jr needs to be Recognized for his 5 star customer service!! This young man, made our experience to be a positive one! As I was frustrated they got Eddies to complete the Buying experience for us!!
Also would like to point out the team got our trailer ready, used 2015... Thank you!!Tina Kratochwill, Memphis, TN -
Our salesperson Kristin was very helpful, professional, and a pleasure to do business with.
Reagan Clark, Lake Village, ARKANSAS -
My husband and I were newbies and purchasing our first camper. Salesman, Derek Reyes, could not have been more helpful and non-pushy. He took time with us to discuss what we wanted and answered all of our questions. When we picked up our camper, Amber, went out of her way hooking our unit up in their indoor service area and showing us how to operate everything in our camper and even how to hitch it properly. Having the ability to have a walk-thru with power was invaluable. Honestly, super nice people with great service and parts store. Go see Derek Reyes! He will take care of you.
Sandra Vaughn, Senatobia, MS -
My husband and I are from Mississippi and PREFER buying close to home. We were in the market for a Grand Design Momentum so on our way to the Smokies in our old trailer, we stopped at Southaven RV and LUCKY for us, met Randy Brown. He was PERFECT as a salesman. Witty, KNOWLEDGEABLE, caught on immediately that we were just LOOKING to try to make a GOOD decision in our next RV purchase. Even KNOWING we weren't buying that day...... Randy spent hours with us .... showing us everything they had..... talking about questions we needed to think about as we made this HUGE decision! We learned SO MUCH at Southaven RV. We continued on our trip and stopped at a dealership in Knoxville and there we found what we wanted ...... which was not the Momentum (simply because we didn't want to have to buy a Doulie ...(sp) .... we dealt with a salesman there for two different days and then Thor referred us to a dealership in LA. The salesman we had there was super nice but WE LEARNED THAT WE MET THE BEST SALESMAN at Southaven RV ...... Randy Brown..... and were sick that they did not carry what we wanted. We wanted BADLY to buy from Randy. Even tho we could not buy from Randy, he has continued to advise us in our purchase..... WHO DOES THAT????? I recommend EVERYONE go to Southaven RV and ask for RANDY BROWN ! The dealership and Randy ARE THE BEST !!!!
Barbara West, Madison, MISSISSIPP -
My wife and I were in the market for a RV. We are new to this and have very little knowledge. I had the pleasure of meeting Derek Reyes. He walked me through finding the perfect RV for our family. We were not completely ready to purchase. Moving forward a month and we are ready to buy. I call Derek up and ask about the travel trailer we had picked. Unfortunately both units had been sold and were not able to get any for a while due to COVID-19. Derek could have just left us on our on, but he called around to other dealers to locate our travel trailer. The other dealer wasn't able to ship to SouthavenRV. Derek and SouthavenRV put us in touch with the closest dealer that had our camper. I will be using them for all future RVing needs.
Kyle Moncrief, Sarah, MISSISSIPP -
We purchased our first RV from Southaven RV & Marine March 2020. Our sales person was Randy Brown and he made the whole process a pleasant experience. I would like to give Randy a "shout out" for his excellent service while we were making our purchase. We done our research and knew what we wanted when we arrived. Randy has a laid back approach to sales and did not try to pressure us to make decisions. He answered the questions we asked and allowed us time to make our decision to purchase. We would recommend Southaven RV and Randy Brown to our friends who may be in the market for an RV.
Keith Jones, Ava, MO -
I purchased my very first RV quite a while ago from Derek Reyes. I have since purchased a different one from a different dealer out of town. All the while i have stayed in touch with Derek. He has been available to me to answer multiple questions and help me thru several situations even though i did not purchase this RV from him. When people ask me about RV's, I will send them to Derek. The next one I purchase, I will see Derek first thing before I do anything else. You dont see service like this anymore. Derek is the GOAT RV specialist.
Tony Michael, ARLINGTON, TN -
I recently purchased a Rockwood 2606ws from Southaven I really got an awesome deal I want to thank my salesman Derrick Reyes for all his help and always quickly responding to my concerns he's an awesome guy also I want to thank Jordan the technician that did an awesome job hooking up my hitch and also Earl Smith for making the transaction happen thank you Southaven RV
Steven Johnson, ATHOL, MASSACHUSE -
We came to Southaven RV because of Mickey Willingham. We have had previous experience working with Mickey. Once again Mickey did a great job of walking us through the purchase of our Class A motor coach from you guys. Earl in the finance department also was great to work with. He took time to review and explain the process and the extended warranty options. Everyone we met at Southaven RV was very pleasant. We are very pleased with our experience. Thanks again to Mickey.
Sam DavidsonSam Davidson, Eads, TN -
I recently purchased a Motor home with Southaven RV. This is the 3rd purchase I have made here. The sales staff is always very helpful and friendly . They have always done what they have promised and made sure I was happy with my purchase. I often tell others about them and the people I have sent over have been happy also. Southaven RV always has a wide variety of RVs to choose from and in my case they will go out and find the one you want if they do not have it .My salesman Terry Fox did this for me and worked very hard to make sure I was happy with the Motor home I purchased. They do a great Job and are honest people you can trust for any of your RV or boat purchases.
Jerry Feagley, Germantown, TN -
My wife and I just visited their showroom yesterday to see their airstream inventory. The staff was very knowledgeable and friendly. They made us feel at home and gave us plenty of space so that we didn't feel pressured. It was so nice to be able to view all of the trailers with the comfort of being inside and not having to fight the crowds that you would normally get at an RV show. This was definitely a five-star experience!
Dustin Rainey -
We bought our first RV from Randy Brown a little
over a year ago. I'm a little on the picky side and he was so patient and helpful. The experience was wonderful, so wonderful that we decided to upgrade to a 5th wheel 6 months later. We called him up and bought another one! Fast forward 6 months more and we were about to be flooded at our lot. I couldn't for the life of me get the jacks up. I frantically called him and he had DaviD in service call me right back. It was a simple issue and we were able to get out before the water.
We won't buy from anyone but him, he isn't like a salesman, he is more of a helpful friend who really wants you to be happy and knowledgeable about your RV. WE LOVE DOWNTOWN RANDY BROWN!Sommer Jones -
Our thanks go out to the Southaven RV Service Dept. The Saturday after Thanksgiving we were ready to leave EZ Days RV Park and one of our Jack's would not retract on our 40 foot motorhome. Tried everything to know avail so went up to Southaven RV next door, a very polite blonde woman asked if she could help us and immediately got a tech to follow me back to the park. Tim was able to at least manually retract the jack so we could get on our way. I followed him back to the dealership so I could square up with them for the service call and the woman was very courteous and said do not worry about it it's taken care of by us. Now that is awesome service all the way around and we would really like to thank Southaven RV for what they did. Certainly a dealership one should consider for an RV purchase or service
Gladys Dominski -
These guys are AWESOME! I was travelling nearby on my way to Florida when my inverter got fried. They took me in right away, diagnosed the issue, and fixed it (replaced the inverter). Great customer service from the service writer (Ken), technician (Mike), and the GM (David Floyd). Kudos to all. If I had any issues and lived in the vicinity, Southaven RV would be my top choice! I would not hesitate to come back anytime.
Thanks guys!!
P.S. They have the largest indoor RV showroom in the US right next door. Good way to spend your time waiting for the repairs to be completed.George Scott Niles -
My wife and I recently bought a fifth wheel camper here and had a great experience. Our salesman, Matt Robinson, was great. We had a very bad experience at a competitor the previous weekend, there is a public post that I made if anyone cares to check it out, so we were a bit anxious about starting the buying process over. We had inquired about a unit online and when they called back, I had a list of three different salesmen and I requested to speak to one of those three. I was told that call backs were taken in order and I would speak to the next available person, this happened to be Matt, which turned out to be awesome. We had already picked out two units that we wanted to see to make a final decision. Matt was really great about touring them and leaving us alone to talk and go through them by ourselves, he isn't pushy at all, he wanted us to take our time and make an informed decision on our own. We made up our mind and started the paperwork. Due to our work schedules, we couldn't get back down until the following Saturday for pick up and a final walk-through. We get there and Matt hangs out with us until our time comes. I am extremely nervous about hauling this thing, it's 36, I've been pulling a 20 travel trailer, so this is new to me. The tech goes over everything, sets up my brake controller for me and off we go. We make it home in one piece and Matt calls me later that night to make sure we made it home safely and to thank us again for our purchase. We should have never went elsewhere to begin with, Southaven RV should've been the first stop. So, if you're in the market for a camper or boat, this is the place to go. They make you feel at home and don't pressure you into something you don't want. Ask for Matt, I hope you get as lucky as we did.
Cary Ballard -
We purchased our first ever 5th wheel from Southaven RV after searching for almost 12 months for just the right one for us. Donnie Estep was the awesome salesman/friend who helped us find our perfect one, a 2017 VanLeigh Vilano 325RL. We cannot thank him enough for his patience all those months as we kept coming back almost every week to take a look "just one more time!" LOL Southaven RV is a wonderful group of people who are truly happy to help their customers and we so appreciate that. From the showroom floor to the service department, we have had nothing but good experiences! Thank you, Donnie, and everyone else for making this an awesome experience!! God Bless you all.
Becky Stillions -
Had issues with my back-up/side camera. On Tuesday, had a mobile tech (The RV Man Repair - who I'd also recommend) take a look while staying in West Memphis who determined it was beyond a mobile fix. He called and got me in with Mike Murphy (as soon as I could get there) who determined that my video feed cable had been drilled into by a recent solar install. Mark Atwood, Service Advisor got on the phone and got the cable needed ordered. They had return Thursday at 8:00 and got my camera system going again. They were very conscious about getting be back on the road to continue my trip uninterrupted. Can't give enough thanks, Guys!
William Leaming -
Southaven RV was the best place we have ever bought a RV from.. Hands down.. From start to finish they were great to us...And Matt Robinson ( our salesperson)... Was absolutely the best.... He took care of our every need and answered every question we had... I can't say enough about Matt... But he is just awesome!!!.... He made buying a RV a pleasent one...And we definitely thank him for that!!!.. Matt your the best
Geno Vino -
2nd time purchasing an RV from here, Tommy is the man!! If you are looking to buy an RV come here first and you will leave satisfied. The selection is great and the prices are even better. Harrison did the walk threw with me and they could not have found a nicer person, he knows his stuff!
Chuck Reeves -
I want to share our purchase and service experience. We purchased a Newmar Ventana in November. Randy Brown was very patient with us as we are new to the RV world. He took the time to show us the ropes and the many options to explore and we never felt pressured in the least. He was there to ensure we were well informed of the many RV options and lifestyles. Randy is awesome (and very good and accommodating with our two kids)! Upon the walk around inspection at purchase, Southaven RV pointed out a windshield chip that had occurred upon delivery. They had already ordered the replacement and advised the warranty replacement would be performed at our convenience. They went to lengths to fill the chip so we could take our previously planned Thanksgiving maiden voyage. The mechanic assigned to our walk thru was excellent and took all the time needed to ensure we gained thorough knowledge of our coach before departure. Once winter hit, we received a recall on our coach so we made the call to get the recall and windshield done. I almost fell out of my chair when Mark Atwood contact ME to schedule the work most accommodating for my schedule. The mechanics did a phenomenal job on the windshield as it looks to be a beast of a job. They were on time and communicated the whole week our coach was in shop. They even worked with a local trailer hitch company to setup a time for us to mate up our vehicle we had just modified to dinghy tow. Having dealt with another local dealer in the past, I was truly dreading dealing with any service on the RV. Southaven RV went above and beyond to ensure excellent customer service for both our purchase and service experience. They truly value the customer relationship! We highly recommend Southaven RV for any RV purchase or service needs! Giving a shout out to Randy Brown, Mark Atwood, and the Southaven RV team for taking care of us. We always look forward to stopping by for a quick hello if we are in the neighborhood!
Cindi Ruth -
Excellent experience. For a little over a year, we have been looking at campers, waiting to upgrade. We walked into Southaven once before and we're not impressed by the salesman at that time. However, this time, Gary greeted us, listened to our wants and needs and our budget. He was EXCELLENT!!! The entire staff we met with during the process was great too. Jon, the technician that did the walk around with me did an excellent job aswell.
Thanks Southaven! We are definitely liking our new Forest River and are excited to spend many nights in it.Matt Myrick -
Excellent experience. For a little over a year, we have been looking at campers, waiting to upgrade. We walked into Southaven once before and we're not impressed by the salesman at that time. However, this time, Gary greeted us, listened to our wants and needs and our budget. He was EXCELLENT!!! The entire staff we met with during the process was great too. Jon, the technician that did the walk around with me did an excellent job aswell.
Thanks Southaven! We are definitely liking our new Forest River and are excited to spend many nights in it.Matt Myrick
We dropped in to Southaven on our trip to pick up something in the parts dept. Randy Brown greeted us at the front door; it was then that we realized this was the dealership that we intended to visit on our way back east to see the Airstreams. We found out they were also a Brinkley dealer and the fifth wheel quality and attention to detail was awesome. Randy is a treasure and a consummate salesperson and a caring and conscientious gentleman. He said a Brinkley was coming in that week and called first thing the next morning to say it was in. Totally unexpected on our vacation, we ended up trading in a Class A diesel pusher for a Brinkley Z3100 and nearby our Ford f150 for a F250 to haul it - all on our vacation! Randy even worked with us all day on moving in/out day, kept our dogs in his office and walked them! I wish there were more Randys for all of our interactions. Heartfelt thanks, Randy!
Paula and Stevan Patterson